Help Center Account Administration Billing
How do I cancel my subscription?
We appreciate your business with AdSpeed and would like to continue serving your business for many years. Please let us know how we can keep your business. We are very flexible with pricing arrangements, custom feature requests, and partnership opportunities.However, if you still want to cancel your service, we have a simple cancellation policy and will honor all cancellation requests promptly.
Request a Cancellation
Please request a cancellation at least five (5) business days before the new billing cycle and we will stop the subscription accordingly.The subscription will end on the same cancellation date. For example, your subscription ends April 30 and you request the cancellation on April 20. The subscription will end on April 20.
To cancel a subscription, please follow the menu My Account / Billing / Request Cancellation and choose the subscription you want to cancel.
Refund
A cancellation is not entitled to a refund, except when it is within 30 days of your account's first payment. If it is within 30 days of your account's first payment and you want to use the money-back guarantee, you must specifically request it in the cancellation form.If you submit a late cancellation request within two business days into the next cycle, a partial refund may be considered by our billing department on a case-by-case basis. In this case, you must specifically ask for a partial refund in the cancellation form.
Other Articles in Billing
- How can I earn cash back from the affiliate program?
- How do I calculate prorated impression usage?
- How do I change/update my billing information?
- How do I close my account?
- How do I get receipts of my payments?
- What are the available payment methods?
- What service am I paying for?
- Where can I find the CVV code for my credit card?
- Why can't I update my credit card details?
- Why does my PayPal subscription get cancelled automatically?
Cannot find an answer for your question? Ask our Customer Care team
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